ABOUT EMERGE
EMERGE isn’t just a group, it’s a collective aimed at excellence
Whether you’re a teleservice, BPO, or enterprise contact center, you'll have opportunities to connect with peers, solution providers, and industry advocacy groups worldwide to exchange ideas and establish best practices. Ultimately, the goal is to help you improve workforce performance, enhance customer loyalty and satisfaction, and boost operational efficiency.
EMERGE will offer its members a comprehensive range of benefits, all designed to enhance operations and drive excellence:
-
Optimized communication and collaboration venues to engage with subject matter experts and industry leaders
-
Dissemination of AI-driven knowledge and actionable insights
-
Implementation of best practices
-
Effectiveness tracking and assessment
OnviSource and its parent company, Omvix, announce the formation of the EMERGE Global Member Association for Excellence
CrmXchange Executive Interview
Sheri Greenhaus, Managing Partner at CrmXchange, sat down with Ray Naeini, CEO and Chairman of EMERGE, for an executive interview.
Throughout the conversation, they share their expertise on overcoming common challenges ranging from siloed systems to the critical role of ongoing vendor support. Their discussion offers valuable perspectives on transforming customer interactions and adapting to the rising expectations of today’s consumers.
Learn about strategies and emerging trends that are shaping the future of the contact center industry.
A GLOBAL MEMBER ASSOCIATION
The EMERGE Vision
To empower contact centers and enterprises worldwide to achieve transformational excellence in workforce performance, customer loyalty, and operational efficiency.
EMERGE is poised to make a significant global impact. By joining EMERGE, members become integral parts of a global community, driving excellence in contact centers and enterprises and making a difference on a global scale.
EMERGE will consist of tailored forums aligned with BPOs, contact centers, enterprises, TAS, and teleservice organizations to connect peers and exchange and establish ideas and best practices on a global basis.
Cross-industry events, webinars, and business insight programs will standardize excellence across workforce performance, engagement, and experience - customer experience, retention and loyalty – business productivity and automation - regulatory and compliance - and other key topics.
EMERGE will provide global members with opportunities to unify products from various vendors to eliminate siloed solutions, identify growth opportunities, and protect their business and industry with support from advocacy groups.
